Comments on: Follow thy Customer http://structuredthoughts.com/2008/01/20/follow-thy-customer/ Business Innovation with Architecture, Processes and Technology Fri, 16 Jul 2010 19:46:15 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: links for 2008-01-23 | Smart (Enough) Systems, the blog http://structuredthoughts.com/2008/01/20/follow-thy-customer/comment-page-1/#comment-12 links for 2008-01-23 | Smart (Enough) Systems, the blog Wed, 23 Jan 2008 08:24:26 +0000 http://structuredthoughts.com/2008/01/20/follow-thy-customer/#comment-12 [...] Follow thy Customer « Structured Thoughts Nice post with a link to story about customized ads being delivered to shoppers as they shop - EDM in action (tags: customer experience loyalty) No tag for this post. A post from the Smart (Enough) Systems blog This entry was posted by jtaylor on Wednesday, January 23rd, 2008 at 12:24 am and is filed under Links. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. [...] [...] Follow thy Customer « Structured Thoughts Nice post with a link to story about customized ads being delivered to shoppers as they shop – EDM in action (tags: customer experience loyalty) No tag for this post. A post from the Smart (Enough) Systems blog This entry was posted by jtaylor on Wednesday, January 23rd, 2008 at 12:24 am and is filed under Links. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. [...]

]]> By: James Taylor http://structuredthoughts.com/2008/01/20/follow-thy-customer/comment-page-1/#comment-11 James Taylor Tue, 22 Jan 2008 17:49:24 +0000 http://structuredthoughts.com/2008/01/20/follow-thy-customer/#comment-11 Nice example of moving to proactive loyalty - wish I had known of it when I wrote this <a href="http://smartenoughsystems.com/wp/2008/01/16/using-edm-to-keep-loyalty-where-you-want-it/" rel="nofollow">post</a> on how decision automation can improve loyalty as it is a perfect example. The data is only made useful by the ability to make smart decisions as the customer shops. Very nice. JT James Taylor Author of Smart (Enough) Systems with Neil Raden Blog at <a href="http://www.smartenoughsystems.com/wp" rel="nofollow">www.smartenoughsystems.com/wp</a> Nice example of moving to proactive loyalty – wish I had known of it when I wrote this post on how decision automation can improve loyalty as it is a perfect example. The data is only made useful by the ability to make smart decisions as the customer shops. Very nice.
JT

James Taylor
Author of Smart (Enough) Systems with Neil Raden
Blog at http://www.smartenoughsystems.com/wp

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