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Tweets on 2010-01-04

By Gagan
January 4, 2010 at 8:50 pm
  • Predictive modeling? Retailers are using 'build yourself an outfit' apps to understand changing trends. http://bit.ly/9054Ae #
  • 'Social' is a mindset, different from legacy command & control mktg/ PR. #smm RT @JeffreyJDavis: Do You Live Social? http://ow.ly/SJiz #
  • @drnatalie: FCR low, why customers hate calling << Yes, FCR rates do measure part of Customer Productivity. Need to trk/manage non-FCR time. #
  • @drnatalie Like the proposed 'Customer Productivity' metric, but isn't that just the 'Helpdesk' SLA? /cc @sarahenewman in reply to drnatalie #
  • A serious undertaking. RT @NewYorkology: The 9th Annual No Pants Subway Ride : Sunday, January 10. Details: http://bit.ly/7a97nK #
  • Tissue On Demand! How far to Tissue as a Service? RT @jhagel: New device prints human tissue – disruption. http://tinyurl.com/ydztmbs #

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