July – 2010 – Structured Thoughts

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Tweets on 2010-07-31 July 31, 2010
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Tweets on 2010-07-16 July 16, 2010
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Twitter Stream

RT @HarvardBiz: Call Center Confidential: The Underbelly of Customer Centricity http://s.hbr.org/bhvXak << Nitpicking or serious? #scrm 1 hr ago
@eric_andersen Thanks for the tweeting CIO's link. Chris has kept me in the loop as he collected the data. Looking fwd to the webinar now. in reply to eric_andersen 3 hrs ago
One of those days where I started talking at 9a #IRL and kept going until about 8p w/ no tweet time. I am sure Twitter doesn't mind. 13 hrs ago
What if we didn't know what our business model is: http://ht.ly/2BCNm @timkastelle via @prem_k << Need this to scale & innovate efficiently 1 day ago
Math computer models predict the path of lost hikers which could aid search efforts http://bit.ly/9V4Lpq RT @physorg_com @MoMath1 << #Math 1 day ago
10 Businesses You Can Start From Your Smartphone: http://bit.ly/dcJ9FM via @JohnFMoore << Used to be, "Biz you can start online" #smart 1 day ago
The Thin Line Between Liking a Brand and Liking Its Social Marketing- http://bit.ly/bbNLSh @emarketer @augieray << Move from Mktg to #scrm 1 day ago
You Can’t Have IT as a Service Until IT Has Infrastructure as a Service http://links.f5.com/cyFfKa @lmacvittie << "Push-button IT" #CIO 2 days ago
@eric_andersen Yes, I do watch #custserv sometimes. Eavesdropping on good convo at the end of the day is all I can muster so far :) in reply to eric_andersen 2 days ago
How brains synchronize during social interactions: http://bit.ly/b1EBgh via @davidrock101 @CompexitySol << For curious minds. #IRL better 2 days ago
RT @eric_andersen: Great @WashingtonPost article about #CustServ as a real differentiator - Redskins' FedEx field! http://j.mp/agxoZO 2 days ago
RT @MarkRaganCEO: Is Twitter subverting the English language? http://bit.ly/blBlr1 << Yes, but texting/ IM started the trend a while ago. 2 days ago
@BlakeLandau Thanks. Tropicana social rewards is an interesting experiment. Need to keep an eye on the execution and results. in reply to BlakeLandau 2 days ago
RT @wimrampen: Of Gurus, Pundits, Mantras and Social CRM http://bit.ly/bWm8AK #scrm << Instructive. Need to deconstruct Ninja now. 2 days ago
@BlakeLandau Agreed. Measuring the Influence is precursor to cost-benefit. Do you know any brands investing in this measurement? in reply to BlakeLandau 2 days ago
RT @NigelFenwick: How can Gov catch up? "stop trying to do it themselves" @obedier #g2s << +1 2 days ago
Why BIC & Montblanc Pens Are of Equal Value. http://tinyurl.com/25l9x36 @blakelandau @Jon_Ferrara << Good advice. Cust costs diff tho. #scrm 3 days ago
When you retweet, use traditional retweets, not Twitter's rubber stamp. http://is.gd/cKhSh RT @LUKIKA @RayBeckerman @tashamiel @2cre8 << +1 3 days ago
RT @AlanSee: Trust = (Rapport X Credibility) / Risk. << Like this but Trust was difficult to measure anyway. Three more now? Ouch. 3 days ago
Is Enterprise 2.0 the neuro-organization? http://t.co/bIOcmck via @MVujnovic @rotkapchen << For curious minds. Pun not intended. #e20 3 days ago
RT @SAlhir: Why servant leadership is a bad idea http://bit.ly/a3iGqe << Hmm. Think same arguments could torpedo Primal Leadership too. 3 days ago
RT @rotkapchen: How constraints shape results. The narrow profile of homes in New Orleans? They were taxed on width of home << Incentives. 3 days ago
RT @nahumg: Why Do We Get Labor Day Off? http://is.gd/eXqnt << Um, ok. We will take it. Enjoy, everyone. 4 days ago
@eric_andersen Tx for Inception infographic. Can see the reality but fascinated by the theories. Can't get off the train now. #AskedForIt in reply to eric_andersen 4 days ago
RT @avinash: "Let Google Analytics tell you when your visitors are having a bad experience" http://awe.sm/59kR7 << Simple things. 1 week ago
RT @aleksb6: @bmichelson @JeffAbstrct Lots of ideas, pencils, napkins, and trash cans; selecting trash can ready ideas, priceless! << #QoTD 1 week ago
RT @seabird20: @ggruber66 Eng driven cos. ship bad prods coz they ARE eng driven. Cant figure how lib arts folks can "misuse" prods. << +1 1 week ago
RT @Digitaltonto: Reflections of a Newsosaur: Local news rivals doom publisher pay walls http://bit.ly/9dhwpG << & now the social newspaper 1 week ago
RT @NigelFenwick: Cool taxi fare estimator http://www.taxifarefinder.com/ #travel 1 week ago
RT @rwang0: RT @tomaste: Walked out of "Architecting for performance." Already knew adding more mem to my host would improve perf << Heh 1 week ago
RT @avinash: Before your next awesome social media campaign take 5 mins to plan out tracking so you'll get credit! http://awe.sm/59qlE << +1 1 week ago
RT @prem_k: Social CRM? Or more disconnected workstreams? http://bit.ly/aMxjnv << The usual silo stuff. Enterprise 2.0 #e20 needed w/ #scrm 1 week ago
RT @tombarrett: 5 Ways Tech #Startups Can Disrupt the Education System http://bit.ly/aD9YRC << Like the Free-mium model. #Education20 1 week ago
Interesting site about future of calendars: http://calendarofthefuture.com/ by @tungle via @Scobleizer << Good collection of thoughts #GTD 1 week ago
RT @TechCrunch: Virgin Airlines Fails To Commit Atrocities On Flight VX746 - http://tcrn.ch/d95ni9 by @arrington << Nice twist. #travel 1 week ago
RT @chiefmartec: Developing Your Business By Marketing Your API http://rww.tw/cwGg4S -- good example of "data as a new marketing channel" 1 week ago
Looks like everyone decided to hit the water park on the last day of Summer Vacation. #QueueForWater (@ Dorney Park & Wildwater Kingdom) 1 week ago
@wimrampen Yes, the hooks for extending the Customer role are already there on the Canvas. One of the reasons I like that model. in reply to wimrampen 1 week ago
@wimrampen Interesting idea to think through. I like the Canvas. Would love to incorporate the Customer Roles and #scrm #e20 thinking there. in reply to wimrampen 1 week ago
@wimrampen Great point re Customer Role missing on Biz Model Canvas. So, does the Canvas need a redo? Or, an extension using another model? in reply to wimrampen 1 week ago
RT @atmanes: RT @Padmasree: OH (7 year old): "Does the bread go in the toaster on portrait or landscape" :) << Heh. 1 week ago
@prem_k Apply Biz Model Canvas to #BMGen app- Most optimal scenario *is* going open. Just a matter of time. Probably why iPad app is stuck. in reply to prem_k 1 week ago
@wimrampen 'Inside out' Biz Model Canvas? Is that he focus on internal biz capabilities & lesser attn to mkt/industry eval? /cc @prem_k in reply to wimrampen 1 week ago
@prem_k The iPad app for #BMGen is evolving much more slowly than I expected. So, plenty of time to get on board. in reply to prem_k 1 week ago
@prem_k Did you get your iPad to play with Business Model Generation app? in reply to prem_k 1 week ago
RT @Marilyn_Res: National Geographic explains augmented reality http://bit.ly/cAk45y - thanks @Pharaonick << Good. 1 week ago
The Great Wine Stopper Debate: Cork, Plastic or Screw Top? http://ow.ly/2vWIz via @charlesyeo @2cre8 << Wish this was simple. #NeedScience 1 week ago
RT @lmacvittie: @bmichelson Up front designate a kill point - aggregated cost(& est value) at which no longer makes sense << #NPD Phase Gate 1 week ago
Unlearning what I learned at Gartner. http://bit.ly/d3n1Zf @dealarchitect << Love Ignite's, but this video is over the top. Must watch. 1 week ago
Brand Secrets They Don’t Teach in Business School http://bit.ly/aLWrey by @RichardBranson via @relevance @wimrampen << #branding #cex 2 weeks ago
The Evolving Internet: A look ahead to 2025 by Cisco GBN http://j.mp/aKEC13 @Padmasree @LitsaAhern << Four scenarios & Biz Models #BMGen 2 weeks ago
RT @NigelFenwick: I'm presenting at a #NewsGator free webinar 9/28: Boosting IT Productivity With Social ... http://bit.ly/aaQf1Q #CIO #IT 2 weeks ago
Dining in the Digital Age, http://bit.ly/food789 via @DigitalPivot @RickM << The Un-restaurant! 2 weeks ago
RT @digiphile: Visions of the future: Context-aware computing, fluid UIs, UXP, AR & @Bre's 3D printer: http://oreil.ly/940VN0 << #Imagine 2 weeks ago
@eric_andersen Never heard of Pachube earlier. Sounds very interesting given their Open approach. Plan to pay more attention to this set. in reply to eric_andersen 2 weeks ago
Beyond Social CRM: The Open Innovation Revolution http://wp.me/pbOIs-1IL @lindegaard << Graphic by @bhc3 tells the tale. #innovation #scrm 2 weeks ago
RT @oscarberg: Amazed by how creative some people are when it comes to finding reasons to avoid change << +1. Look at incentive structures. 2 weeks ago
20 of the worst assumptions made by experts http://dld.bz/kkCa @PaulSloane << Some classics to review before jumping on to our soap box 2 weeks ago
RT @eric_andersen: Cool! @rww profiles three companies designing platforms for "The Internet of Things" - including #IBM http://j.mp/9YYZmb 2 weeks ago
RT @douglas_quinby: Augmented reality + cartography = Marmota http://tinyurl.com/2bohrps << Gadget of the day. Good. 2 weeks ago
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