- RT @LoveStats: I walked through Jack's dollar store. They advertised "twittah" on the PA system.
<< And they are on Yelp. #SocialMedia # - Feels like we should be starting something today since the count-to-ten is over with a date like 8, 9, 10. #
- Americans willing to spend 9% more for better service. http://om.ly/qdKU @jacobm @JohnFMoore #scrm << In case you still want that ROI calc #
- RT @tetradian: RT @arun4: 'Dear United': Airline feels wrath of forsaken 9-yr-old left on ice at O'Hare http://bit.ly/8Y2fsi << #BigAirlines #
- @RobertKCole So, big airlines are losing cust focus in chasing Low Cost Carriers' biz model on cost cutting alone- slashing & getting burnt. in reply to RobertKCole #
- @RobertKCole What would you say is the one biggest reason for airlines' shift away from customer focus? in reply to RobertKCole #
- Airlines Worldwide Fly High on Ancillary Services –
2009 Revenues Jump 43 % to $13.5B http://ow.ly/2mMUJ via @AirlineCIO << New Revenue Mgt # - @RobertKCole Had seen your travails with air travel. Seems big airlines are now becoming Utilities. Just buy a rate plan & don't ask Q's in reply to RobertKCole #
- "Marketing is not a function, it is the whole business seen from the customer’s point of view." ~ Peter F. Drucker #marketing @AlanSee #
Structured Thoughts
Business Innovation with Architecture, Processes and Technology
