Tweets on 2011-01-31

Posted on January 31, 2011 by Gagan

Beyond Amazon: How to Make Recommendations Smarter- http://om.ly/BLYvf @FasTake << Getting #Math out to the real world. #
The Fallacy Of Architecting Behavioral Change With Social Technologies: http://t.co/rL6tmLd #cio @dave_sfl @neiljpearce << Hammer. Nail. Bad #
Real EA: crossing the chasm? http://bit.ly/fEHO8J #entarch #bizarch @tetradian << Tipping into people-centric. For curious minds. #CIO #
Augmented Reality Comes to the Classroom: a Game-Changer for Children Learning to Read @sdwoodford http://tinyurl.com/4e9lbrq << Progress. #

Tweets on 2011-01-30

Posted on January 30, 2011 by Gagan

Organic veggies and organic eggs? Don't really believe the hype but ok. 30% premium FTW (@ Wegmans w/ 3 others) http://4sq.com/eghY38 #
A Year of Flash Sales & Price Wars in Hotels- http://bit.ly/ejghzN @xotels << Nice roundup, but rate parity need should be questioned more. #
The Web Analytics Association has created a Code of Ethics- http://bit.ly/frprUw @deanmeistr << Need to send to Black Hats. #MRX #CustServ #

Tweets on 2011-01-29

Posted on January 29, 2011 by Gagan

@SheilaS You'll probably bump into many like me who have the little key chain that picks out free wifi. We need our own secret handshake in reply to SheilaS #
For biz travelers (& tons of leisure ones too) WiFi is a necessity, "a pillow on the bed" http://is.gd/zyZ06s @SheilaS<< Hotels still skimp. #
@mkrigsman Hoping for a roadmap on where #ppm #pmo should go when apparently IT is dead & biz can just buy cloud @maxjpucher @mfauscette in reply to mkrigsman #
@elsua Uh-oh. I assume you want to apply some of the Smart Work ideas to the two orgs responsible today. Wishing u safe travels to #ls11 in reply to elsua #
@mkrigsman Look fwd to how U see #ppm evolving. The #pmo is rapidly losing its fragile authority at biz exec table. @maxjpucher @mfauscette in reply to mkrigsman #
@elsua Baggage trouble? in reply to elsua #
RT @mkrigsman: Writing about the future of project portfolio management (cc @maxjpucher cc @mfauscette) #archat #CIO << Hope there is one #
RT @ataussig RT @mollydewolf: Dad's response to my weather grumblings: "There's no such thing as bad weather, only inappropriate clothing." #
Some significant #destination & #hotel page enhancements from @Bing Travel http://j.mp/gwSKif via @fareologist @RobertKCole << Friendly. #
RT @Jakewk: Twitter's valuation? Egypt had to turn it off & US Sec of State asked for it to be turned on. Value seems apparent to me.. << +1 #
EMC has amazing Q4. Big Data might sound like marketing jargon but it is real! http://bit.ly/edURpS @mfriedenberg << Too real. #CIO #

Tweets on 2011-01-28

Posted on January 28, 2011 by Gagan

@rossdawson Is the strategy advice pre-2005 too? Won't be surprised in reply to rossdawson #
Amazing timesaving hotel checkout system. Enough with the surveys already! http://yfrog.com/h3zxbtlj @shayman @datachick << Brilliant! #
Why customer service cannot be outsourced – by @MartijnLinssen http://bit.ly/hQdnYs << Very compelling point of view. #custserv #
@mjayliebs You are right. I was thinking of flexible as Barely Repeatable Processes where human input is needed until they become repeatable in reply to mjayliebs #
What Would Einstein Say About Customer Service Complexity? by @mjayliebs @CRMStrategies http://ow.ly/3LE90 #custserv << Flexible automation? #
RT @NeilRaden: @merv You either build a honkin analytical platform that can crunch any data slice or you're back to cubes & data marts << !! #
@dombeveridge Seems Google is 'straying' from original mission w/ too many products, but they would've still won w/ execution. @ggruber66 in reply to dombeveridge #
Sneaky Uses for Everyday Things – entertaining and handy. http://j.mp/hv3x79 @brainpicker << A radio from a penny, TV from a ring! #
Potential SAS #textanalytics customers still see soln as demanding too-high level of tech skills- informal #cbc311 convs. @SethGrimes << Hmm #

Tweets on 2011-01-27

Posted on January 27, 2011 by Gagan

How-To Create An Unforgettable Customer Experience http://bit.ly/fYxYex @TNW @KevinMinott << Good info on 'what' to do. Now need 'how-to'. #
Thanks @Jon_Ferrara for the briefing on #Nimble V impressive vision & execution on #scrm – looking fwd to official launch & world takeover! #

Tweets on 2011-01-26

Posted on January 26, 2011 by Gagan

241543903 means a head in a refrigerator. see the thousands of pictures. absurd. fun. http://bit.ly/frmOZX @ironick << Wow. #
The downward spiral of ownership & value (happened to music, books next – software?) http://bit.ly/hc9RVH @cagedether << New #BizModel #SaaS #
RT @futurescape: @gagan_s no monopoly or duopoly . Hopefully. @bhc3 << Amen. #
@futurescape @bhc3 Good points. I don't think there will ever be one std. Hoping there are less than 7 in reply to futurescape #
37Signals is retiring support for OpenID http://bit.ly/gBBis1 > It's a Facebook Connect world now. @bhc3 << Still on the fence on that one. #
The Dark Ages of the Future. http://bit.ly/dU2YxA @sggottlieb @CherylMcKinnon << Hmm. If content is easy to produce, does it have value? #

Tweets on 2011-01-25

Posted on January 25, 2011 by Gagan

RT @ekolsky: .@BlakeLandau #tibbr is diff than #Chatter in licensing, open network, broad integration – potentially, if it delivers << Hmm. #
Top hotels by @Foursquare check-ins: @TheAceHotel, NY @WynnLasVegas, NV @StRegisSF, CA http://j.mp/iaIGPo @eric_andersen << Tech Conf Hosts? #
Only 6% of Cos Use Social Media to Get Customer Feedback http://bit.ly/ieR7OE @BillIves << Not coz they don't want to, I hope. Need Tools. #
TripAdvisor: Google abusing its power with Google Places http://bit.ly/gC7zkB @denschaal << It is after all the "Open Web". Pistols at dawn? #
@ceciledemailly Didn't have any issue w/ pvt Twitter lists. Appeared automagically in new twitter. in reply to ceciledemailly #
"It's not enough to be busy, so are the ants. The question is, what are we busy about?" – Henry David Thoreau #quotes @DavidHolzmer #

Tweets on 2011-01-24

Posted on January 24, 2011 by Gagan

Wall Street using content analytics to determine trades = http://bit.ly/iaiLch @markwschaefer << Content to be machine friendly. Beyond #SEO #
@PeterKretzman All that Texting and 140 char tweeting do take their toll. #GraspingAtStraws in reply to PeterKretzman #
Good advice: "Feedback is like a birthday gift. Say thanks and take it. However, use it only if you want to" via @GautamGhosh << +1 #
Why You Learn More Effectively By Writing Than Typing. http://bit.ly/gSHx9Q @BradleyVoytek @Ed << Agree. Still doodling on TabletPC & iPad. #
Picking up kids after swimming lesson. RealFeel temp 8 degrees F outside. #BundleUp (@ Lionville Community YMCA) http://4sq.com/gHYOdw #
@LoveStats Make sure that you work in some Queen Bee motifs into the screenplay. Too good a story to waste in bringing in the masses. in reply to LoveStats #
@LoveStats Would love to see a LoveStats movie with #math and #stats themes in reply to LoveStats #
The Independent Web- http://t.co/Aj6qLju @fredwilson << The Internet as an open operating system? It is. Excepting FaceBook, Google. #

Tweets on 2011-01-23

Posted on January 23, 2011 by Gagan

What #HR2 0 is not- @joningham @DailyDilbert http://bit.ly/eo4GGs << Heh. #
@Jon_Ferrara Wishing you many happy returns of the day, Jon! #
Corporates will not be able to use Quora directly, but still need to engage customers there, per @jowyang http://t.co/kThJl6K @JEBworks #
@TriumphCISO Appreciate the FF mention. in reply to TriumphCISO #
Major Shift In #Twitter #Trends 2009-10 http://t.co/kIysLpv via @steveolenski @socialmedia2day @MegGuiseppi @2cre8 << Getting useful. #

Tweets on 2011-01-22

Posted on January 22, 2011 by Gagan

RT @rashmi: Feel as if I get most of my work done in the last few hours << Deadlines bring out the best, #
Mathemusician Vi Hart: The Future of Math Education? http://goo.gl/oVPm1 @MoMath1 << Like this one. #Math #
GroupOn 2.0 will apparently allow users to create their own deal and sell it- via @NiemanLab @MikeFujimoto @TheAtlantic << Hmm. #
5 Stupid Things Cos Do When They Have a Problem Customer http://bit.ly/h8UB7v @elliottdotorg << "Pretend Internet doesn't exist" #custserv #
Amazon mooches from Tomcat as it bets on Java in the cloud: http://bit.ly/fVtQS8 #cloudcomputing via @TriumphCISO << At effective $0 #CIO #

Tweets on 2011-01-21

Posted on January 21, 2011 by Gagan

RT @JohnIMM: Yesterday is history, tomorrow is a mystery, today is a special gift. That's why it's called the "Present"! << +1 #
For curious minds- Blogs about Mathematics: http://www.mathblogging.org/bytype #math #bookmark #

Tweets on 2011-01-20

Posted on January 20, 2011 by Gagan

RT @SameerPatel: If i sign up for your loyalty prog & it takes 3 emails to confirm reg/send me details etc, it worries me abt whats to come #
JetBlue "Ground Rules" campaign, def worth watching: http://bit.ly/b89Bwm via @Sahanis @steffymarx #socialmedia << Customers rule. #
Is Your Budgeting Process Killing Your Strategy? http://s.hbr.org/dXiu2j @HarvardBiz @JEBworks << Operational Excellence v Future Story #
The Growth of Linked Data- http://ow.ly/3GGqm via @tfanelli << Now to find meaning in all of this. #semantic #km #cas #
Great Expectations Make for Lousy Survey Results- http://hub.am/gb1dNn @JHenning #MRX << Disconfirmation of Expectations. #NeuroMarketing #

Tweets on 2011-01-19

Posted on January 19, 2011 by Gagan

The #Gamification Summit is sold out. Watch for possible live streaming when conf starts 1/20- http://gamification.co/category/conference/ #
RT @randymatheson: It's 5pm, deploy the pleasure bot << +1 #
Carole-Ann's Predictions for 2011 #decisionmgt http://bit.ly/frW8oW #analytics #brms @CMatignon << Tech in a broader context. cc @jamet123 #
Decision Management Market at $10B by 2014 http://bit.ly/h1wIGQ #decisionmgt #bizanalytics @danvesset @IDC << Good analysis from @jamet123 #
@mjbroadbent Ideally should have such simple & obvious symbols that a legend is not always reqd. Design challenge. @threefour @VizThink in reply to mjbroadbent #
Think Like an Engineer – Karen E. Klein in @BusinessWeek http://bit.ly/gnfGd4 via @shashib << That seemingly elusive alignment. #CIO #

Tweets on 2011-01-18

Posted on January 18, 2011 by Gagan

Symbol set that needs a legend? Decoding clothing care: http://bit.ly/9RTa8v via @threefour @VizThink << Handy dandy chart. #WhenInDoubt #
Got to dig out and skim my copy of Goldratt's The Goal again, thanks to @elsua @rickladd @bduperrin @meganmurray #nostalgic in reply to elsua #
RT @jkendrick: Intro/ Sweet Jane by Lou Reed is one of the greatest guitar riffs ever. << +1 #
What Your Website's Error Page Reveals About Your Co. http://bit.ly/gpdheb @ideasandbox @MarketingProfs << Also good links to examples. #
Groupon CEO apologizes to Japanese customers. Learning the hard way- http://apne.ws/gK02PT @JEBworks << Nice to hear abt Capacity Planning #
What’s in store for enterprise social in 2011- http://ow.ly/3FaOq #e20 #socbiz #scrm #cio @SameerPatel << Updating the checklist. #

Tweets on 2011-01-17

Posted on January 17, 2011 by Gagan

Why Can't We Walk Straight? NPR distills 80 years of scientific mystery http://j.mp/g6rgXN @brainpicker << For curious minds. #
@GautamGhosh Yes, stories can be excellent in communicating values. Just missing the HR connection. Are they custodians of these stories? in reply to GautamGhosh #
A History of Enterprise IT in One Slide- http://flpbd.it/RfeA via @oscarberg @kendomen @2cre8 << Well done. Can now add details as reqd #CIO #
@GautamGhosh Story Telling useful for scenario building in biz stgy, prod dev, bpm, decision mgt. Love to hear more abt use for Org Culture. in reply to GautamGhosh #

Structured Thoughts

Business Innovation with Architecture, Processes and Technology

Monthly Archives: January 2011