Category: Decision Management

Rethinking Business Processes

Incremental workflow improvements in the guise of process management are ineffective unless they rest on solid business processes built after asking, “Does this add value to the customer?”

Dirty Little Secret of Business Rules?

IT can develop and procure Web Services that enable individual business processes – and provide ‘switches’ to configure the process and its interaction with other processes. The Business Rules Engine that brings the full value chain together is then the ultimate responsibility for business domain experts within the business.

No matter how dirty, techie, complex or ridiculous the Business Rules Engine is, the business needs to know where the switches are and how to drive. Can the business visualize a Ferrari dashboard or is a Model-T ‘dashboard’ sufficient?

Reducing Complexity to Manage Better

Emma Stewart writes today in a Harvard Business Publishing blog about the futility of Scenario Planning exercises, saying that .. if you want to avoid fixes that fail and move towards sustainability in today’s complex operating environment, I invite you…

Follow thy Customer

ShopRite grocery stores have just started beaming customized ads to shoppers through their computerized shopping carts – as part of a Microsoft Atlas technology roll-out. Microsoft will deliver the ads based on data obtained from ShopRite’s customer loyalty cards, according to…

The Goal of Automation

Why do we try to automate as much as we can – in the business world and in our own lives? The hope is that our routine and defined activities should take as little of our time as possible –…