Tag: BPM

Effectiveness: Decision Management for CEOs/CFOs

Decision modeling adds explicit effectiveness metrics to the more generally accepted efficiency metrics generated by business process modeling, giving the full picture to the Executive Suite. Process efficiency measures throughput, costs, error-rates and similar, while process effectiveness measures whether the…

Decisions and Processes

Do you step through a process as you try to achieve your goals? Or do you make a series of inter-related decisions in getting to the goal? Your answer will determine your approach to optimizing your activities as you navigate…

Rethinking Business Processes

Incremental workflow improvements in the guise of process management are ineffective unless they rest on solid business processes built after asking, “Does this add value to the customer?”