Tag: DecisonMgt

Effectiveness: Decision Management for CEOs/CFOs

Decision modeling adds explicit effectiveness metrics to the more generally accepted efficiency metrics generated by business process modeling, giving the full picture to the Executive Suite. Process efficiency measures throughput, costs, error-rates and similar, while process effectiveness measures whether the…

Decisions and Processes

Do you step through a process as you try to achieve your goals? Or do you make a series of inter-related decisions in getting to the goal? Your answer will determine your approach to optimizing your activities as you navigate…

Stop Listening to your Customers?

Asking customers what they want cannot be taken too literally. Steve Martin writes on HBR Blog So when it comes to getting to the heart of what actually drives decisions and behaviors, a message emerges that at first glance appears…