Tag Archive for Processes

Decisions and Processes

Decisions.jpg

Do you step through a process as you try to achieve your goals? Or do you make a series of inter-related decisions in getting to the goal? Your answer will determine your approach to optimizing your activities as you navigate…

Dirty Little Secret of Business Rules?

IT can develop and procure Web Services that enable individual business processes – and provide ‘switches’ to configure the process and its interaction with other processes. The Business Rules Engine that brings the full value chain together is then the ultimate responsibility for business domain experts within the business.

No matter how dirty, techie, complex or ridiculous the Business Rules Engine is, the business needs to know where the switches are and how to drive. Can the business visualize a Ferrari dashboard or is a Model-T ‘dashboard’ sufficient?

Business Processes and CRM Systems

Ann All is pointing out the convergence between Customer Relationship Management (CRM) systems and Business Process Management (BPM). She writes Too often CRM is a disjointed mishmash of departmental or divisional activities. CRM touches a number of enterprise systems, including…

The New Heroes -The Adaptables

‘Being adaptable’ is one of those backhanded compliments. It can have negative connotations associated with being wishy-washy, spineless, impressionable, naive, crafty, calculating, opportunistic and similar. Despite this the history of civilizations is full of examples where adaptation was critical for…

Follow thy Customer

ShopRite grocery stores have just started beaming customized ads to shoppers through their computerized shopping carts – as part of a Microsoft Atlas technology roll-out. Microsoft will deliver the ads based on data obtained from ShopRite’s customer loyalty cards, according to…

The Goal of Automation

Why do we try to automate as much as we can – in the business world and in our own lives? The hope is that our routine and defined activities should take as little of our time as possible –…